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Frequently Asked Questions

 

Understand the GDPR and its issues

What does GDPR mean?

General Data Protection Regulation. European regulation that provides a framework for the collection, use and protection of personal data to guarantee citizens' rights.

Who is affected by the GDPR?

Any organisation, public or private, that processes the personal data of European citizens is concerned, regardless of its size.

In which countries does the GDPR apply?

The GDPR applies in all countries of the European Union, but also to any foreign company that uses personal data of European residents.

What are the risks of non-compliance with the GDPR?

Penalties can go up to 20 million euros or 4% of annual worldwide turnover, not to mention the impact on image and trust (customers and employees).

What are the risks in the event of a GDPR audit?

In the event of non-compliance, you risk fines, injunctions, or even a temporary ban on data processing.

Why GDPR compliance cannot be the story of one-off service?

Because GDPR compliance is an ongoing process that evolves with the company, its tools, its data and regulations.

What is the role of the DPO?

The DPO (Data Protection Officer) ensures compliance with the GDPR within the organization, advises the teams and acts as a link with the supervisory authorities.

In what cases should a DPO be appointed?

The designation of a DPO is mandatory in certain cases (public sector, large-scale processing, sensitive data...), but strongly recommended to structure its compliance.

What are the most common GDPR mistakes?

Forgetting to keep the processing register up to date, ignoring people's rights or neglecting data security are among the most common errors.

What is the point of a subscription to ensure GDPR compliance?

A subscription allows you to remain compliant continuously, with expert support, a management platform and alerts in the event of regulatory changes.

Start compliance

How do I know if my company is compliant?

You can easily verify this with our free online GDPR self-assessment that assesses your practices and identifies your points of non-compliance.

I am starting the compliance process, how long will it take to achieve optimal compliance?

With our all-in-one solution combining automation through software and support with our experts, on average a few weeks are enough to achieve an optimal level of GDPR compliance. You will then have to manage and maintain this compliance over time to meet your obligations.      

Which GDPR documents do you need to submit in the event of an audit?

You must be able to provide a complete GDPR file, which is called in our solution: the GDPR Pass, including your processing register, evidence of your risk analyses, your internal procedures and proof of information for individuals.

Do you offer GDPR Diagnostic services in order to take stock of the situation with a GDPR expert?

Yes, a GDPR diagnostic service is offered by our experts in order to be supported on a clear and personalized inventory.

Can I benefit from GDPR support?

Yes, you can benefit from GDPR coaching or an outsourced DPO service depending on your subscription plan.

How can I make my teams aware of the GDPR to avoid mistakes?

Thanks to our e-learning solution (online training courses): videos, quizzes and practical sheets available in the Data Comply One platform (formerly Mission RGPD).

Do you offer GDPR or e-learning training?

Yes, the platform offers training courses adapted to your teams, 100% online, to strengthen the GDPR culture of your teams.

What are the steps to achieve optimal compliance with Data Comply One (formerly Mission GDPR)?

Diagnosis, Roadmap for compliance: creation of registers, risk analysis, team training and continuous management via the platform, Constitution of the GDPR Pass.

Features of the Data Comply One software (formerly Mission RGPD)

What is GDPR software?

It is software that centralizes all the tools necessary to implement, manage and maintain GDPR compliance.

What is the point of GDPR software?

It accelerates and simplifies compliance, automates complex and legal tasks, reduces human error, and allows you to centralize everything in one place.

Is the Data Comply One software (formerly Mission RGPD) certified? (ISO 27001, hosting in France...)

Yes, the platform is 100% hosted in France, secure, compliant with French digital sovereignty. ISO 27001 and HDS certified hosting

What features does the platform offer?

Registers, PIA, rights management, violation management, action monitoring, audits, retention periods, alerts, DPO support, e-learning,... everything is integrated.

Does the Data Comply One software (formerly Mission RGPD) exist in several languages?

Yes, the platform is available in several languages, including French and English, to support international structures. Coming soon Spanish, German, Italian, Dutch.

Is the number of users limited?

No, you can invite as many collaborators as necessary with customizable roles.

Can we manage user access rights?

Yes, you can assign differentiated roles and rights for each user to secure access and responsibilities.

Is it possible to import your data and documents into the software?

Yes, you can easily import your treatments, contracts, existing documents and old records.

Can we export documents and information for internal presentations?

Yes, your data can be exported in different formats to feed your committees, audits or presentations.

Can I duplicate treatment sheets on multiple entities?

Yes, intelligent duplication allows you to reuse treatment sheets across multiple entities.

Can I create custom templates (processing sheet, questionnaire, action...)?

Yes, the platform allows you to create your own models to adapt to your specificities.

Am I alerted in the event of a regulatory update?

Yes, you receive notifications in the event of legislative or regulatory developments impacting your compliance.

How does the Data Comply One software (formerly the GDPR Mission) help prepare for and pass a CNIL audit?

It centralizes all the evidence of compliance, generates the required documents and guides you step by step.

Can we manage our ecosystem of subcontractors, software and service providers?

Yes, a dedicated register allows you to monitor your service providers, their contracts, their GDPR clauses and launch personalized audits.

Does the software make it possible to manage the compliance of a multi-establishment group?

Yes, with the group vision, you can manage several entities or sites centrally while respecting their specificities.

Does the software allow you to manage data subject rights requests?

Yes, you can record, track, process and document each request within the legal deadlines directly from the platform.

How to manage cross-border data transfers with Data Comply One (formerly Mission RGPD)?

The platform helps you map data flows, verify legal guarantees and secure your transfers outside the EU.

What documentation is available on the platform?

Hundreds of practical resources: legal models, explanatory sheets, tutorials, user guides, training materials and knowledge base.

Can I make suggestions for improvement on the software's functionality?

Yes, your suggestions are continuously studied by the product team to develop the platform.

Support and Data Comply One offers (formerly Mission RGPD)

When subscribing to an outsourced SOLO, COACH or DPO subscription, do we have access to all the features?

Yes, all plans give access to all of the software's functionalities, only the level of support varies as well as access to the e-learning solution.

Is it possible to switch from one subscription to another (e.g. from SOLO to COACH)?

Yes, you can change the formula as your needs evolve.

Beyond the software, can I be accompanied by a GDPR expert?

Yes, you can be accompanied by an outsourced DPO or DPO Coach.

Do you offer an outsourced DPO offer?

Yes, our outsourced DPO offer includes a DPO designated with the CNIL who takes care of all of your obligations.          

When to use an outsourced DPO?

This is ideal if you don't have the internal resources or want a dedicated expert without recruiting internally.

How do I make an appointment with my DPO Coach?

You can reserve a slot directly from your interface, depending on your availability.

Labels, certificates and proof of conformity

What is the GDPR Pass?

The GDPR Pass is a complete GDPR file including the documents to be provided in the event of an audit or inspection, translated into a clear score, updated to manage your progress.

What is the GDPR Committed label?

It is a private label issued by Data Comply One (formerly Mission RGPD) which promotes companies that have implemented a structured, serious and active compliance approach.

Is the GDPR label recognized?

This label is not issued by a certification body. It is recognized by customers, partners and principals as a guarantee of seriousness and reliability in terms of data protection.

What are GDPR certificates issued by Data Comply One (formerly Mission RGPD)?

These are documents which certify your GDPR commitments at a given time, useful for reassuring your customers or partners.

How can I promote my GDPR compliance to my customers or partners?

By sharing your GDPR score, labels and certificates on your website, your commercial proposals or your calls for tenders.

Pricing, billing and support

What is the difference between SOLO, COACH and outsourced DPO formulas?

SOLO allows you to be autonomous, COACH offers you personalized support from a DPO Coach, and outsourced DPO includes a DPO who takes care of your compliance

Is billing monthly or annual?

Billing is annual or monthly depending on the formula chosen.

How much does GDPR compliance cost with a traditional consulting firm?

How much does GDPR compliance cost with a traditional consulting firm? It generally costs between 8,000€ and 70,000€, depending on the size of the company and the complexity of the processing. Not to mention the monitoring costs for maintaining GDPR compliance over time.    

What is the economic benefit of using Data Comply One (formerly Mission RGPD) for compliance?

Data Comply One (formerly Mission RGPD) divides the costs of a traditional GDPR service by 5 on average. By automating all the complex legal tasks of compliance, our solution makes it possible to divide the costs of a traditional consulting service.        

Once I achieve optimal compliance with the platform, why should I keep my subscription?

To keep your compliance up to date, monitor regulatory developments, handle incidents and prove your compliance in the event of an audit.

Can I request a demo before subscribing?

Yes, you can request a custom demo with an expert to experience all the features.

Do you offer a free trial period or compliance test?

Yes, a 15-day trial period is available for free to test the platform's features.