How to contact the CNIL?

The CNIL recalled the means by which the public can contact it to ask questions about rights, obligations and current procedures. Here is how you can contact the CNIL efficiently and securely.

By telephone

The CNIL switchboard is available every working day from 9:30 a.m. to 5:00 p.m. You can reach the agents at the following number:

01 53 73 22 22

Be vigilant for scams: scammers can usurp the CNIL telephone number. The CNIL never calls to put professionals or individuals on notice or asks to pay a sum of money by telephone or email.

By online form

For a specific question or to file a complaint, you can use the online form available on the official CNIL website. This form allows you to explain your situation in detail and obtain an appropriate response.

By mail

You can also send your questions or complaints by post to the following address:

CNIL 8 Rue Vivienne, CS 30223, 75002 Paris Cedex 02, France

Be sure to include all the necessary information so that your request can be processed quickly and efficiently.

Important points to remember

• Respect and courtesy : CNIL agents are available to help you. Please show respect and courtesy when communicating.
• Security : Be vigilant against fraud attempts. The CNIL never requests payment by telephone or email.
• Opening hours : The telephone switchboard is open every working day from 9:30 a.m. to 5:00 p.m.

For more information on your rights and procedures, or to access the various online forms, go to the official CNIL website: www.cnil.fr.

By contacting the CNIL by telephone, online form or mail, you can obtain answers to your questions about the protection of personal data and receive support for your procedures in compliance with the GDPR.